Marcal Pro Floors Kitchen & Bath (“Marcal Pro,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting https://marcal-pro.com/, requesting an estimate, contacting our team, using our services, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, how it may be disclosed, how we protect it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us when you request an estimate, submit a contact form, communicate with our team, inquire about a remodeling project, request services, or otherwise interact with our website.

Personal Information

This information may include:

• First and last name
• Email address
• Telephone or mobile phone number
• Mailing or project address
• Information about your home, property, or commercial location
• Details regarding your requested remodeling or flooring project
• Appointment or consultation information
• Information contained in communications you send to us
• Communication preferences and consent records
• SMS opt-in records, timestamps, and related consent information

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar tools, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed and website navigation activity
• Approximate geographic information derived from your IP address
• Referral source
• Date and time of website visits

2. How We Use Your Information

We may use collected information to:

• Respond to inquiries and requests for estimates
• Communicate about remodeling, flooring, kitchen, bathroom, and related services
• Schedule and manage consultations or appointments
• Prepare estimates, proposals, and project information
• Provide customer support
• Communicate changes or updates related to your requested services
• Provide transactional SMS or email notifications when authorized
• Send marketing communications only when appropriate consent has been obtained
• Maintain records of your communication preferences and consent
• Improve our website, services, and customer experience
• Analyze website performance and usage
• Prevent fraud, abuse, or security incidents
• Comply with applicable legal and regulatory requirements

3. SMS Messaging & Consent

If you voluntarily provide your mobile telephone number and expressly consent to receive text messages from Marcal Pro, we may send SMS messages related to your inquiry or relationship with our business.

Messages may include:

• Estimate or consultation confirmations
• Appointment reminders
• Scheduling and rescheduling notifications
• Project-related updates
• Responses to customer support requests
• Other service-related communications
• Promotional communications where separate appropriate consent has been obtained

SMS Opt-In

Consent is obtained when a user voluntarily provides a telephone number and, where applicable, checks an SMS consent checkbox before submitting a form. SMS consent is not a condition of purchasing goods or services from Marcal Pro.

We maintain records of SMS consent where reasonably necessary to demonstrate compliance with applicable messaging requirements.

Message Frequency

Message frequency may vary depending on your inquiry, project, appointment schedule, service activity, and communications with our team.

Message and Data Rates

Message and data rates may apply according to the terms of your mobile service provider.

Opting Out

You may opt out of SMS communications at any time by replying STOP to a message from us. After submitting a valid opt-out request, you may receive a final confirmation message and will no longer receive SMS messages unless you subsequently provide new consent.

Help

Reply HELP for assistance or contact Marcal Pro directly at (813) 884-2796 or Support@Marcal-Pro.com.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

4. SMS Data Protection Statement

SMS opt-in information, mobile telephone numbers, and consent records will not be sold, rented, or transferred to third parties or affiliates for their own marketing or promotional purposes.

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may disclose limited personal information when reasonably necessary for legitimate business operations, including to service providers that perform services on our behalf.

These providers may include:

• Website hosting and technology providers
• Customer relationship management providers
• Appointment or form-processing providers
• Email communication providers
• SMS aggregators and messaging providers
• Analytics and website performance providers
• Professional advisers or contractors when reasonably necessary

These providers may receive only the information reasonably necessary to perform their respective services and are not authorized by us to use that information for unrelated marketing purposes.

All the categories described above exclude text messaging originator opt-in data and consent. SMS opt-in information will not be shared with third parties, excluding aggregators and providers used to deliver the text messaging services requested by the user.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, protect our legal rights, investigate suspected fraud, or protect the safety of our business, customers, or others.

Business Transfers

If Marcal Pro is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction subject to applicable privacy requirements.

6. Data Security

Marcal Pro uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

Security practices may include:

• Restricted access to personal information
• Password and authentication controls
• Secure hosting and technology providers
• Secure transmission methods where appropriate
• Internal procedures for handling customer information
• Reasonable monitoring and maintenance of website systems
• Limiting access to information based on legitimate business needs

No method of Internet transmission or electronic storage can be guaranteed to be completely secure. Although we take reasonable measures to protect information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve performance, and evaluate the effectiveness of our content and marketing activities.

You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.

8. Third-Party Services and Financing

Our website may contain links to services operated by third parties, including financing providers such as Upgrade. When you follow a link to a third-party website or submit information directly to a third party, that party’s privacy policy and terms govern its collection and use of your information.

Marcal Pro is not responsible for the privacy practices, security, availability, or content of independent third-party websites or services. We encourage you to review their privacy policies before providing personal information.

9. Your Privacy Choices

Depending on applicable law and the nature of your request, you may ask us to:

• Provide information regarding personal information we maintain about you
• Correct inaccurate information
• Delete certain personal information where legally permitted
• Update your communication preferences
• Withdraw consent for future marketing communications
• Opt out of SMS messages by replying STOP
• Opt out of marketing emails using the unsubscribe mechanism provided in those emails

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before fulfilling certain requests.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business and project records, resolve disputes, enforce agreements, demonstrate communication consent, and comply with applicable legal obligations.

11. Children’s Privacy

Our services and SMS messaging program are intended for adults. You must be at least 18 years old to participate in our SMS messaging program.

We do not knowingly solicit personal information from children through our SMS program. If we become aware that personal information has been improperly collected from a child, we may take appropriate steps to remove it.

12. Third-Party Links

Our website may contain links to third-party websites, manufacturers, suppliers, financing services, social networks, review platforms, or other resources. A link does not mean that Marcal Pro controls or endorses the privacy practices of the third party.

This Privacy Policy applies only to information collected directly by or on behalf of Marcal Pro.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, legal requirements, or other circumstances.

When changes are made, the updated version will be posted on this page with a revised effective date. Your continued use of our website or services following an update is subject to the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, SMS communications, or personal information associated with you, please contact:

15. Terms of Service

Use of our website and services is also subject to our Terms of Service .